Various reasons, including financial and human resources constraints and non-payment for services by residents, have been proffered for the deterioration of service delivery within local municipalities in Mpumalanga. Notwithstanding the identification of these challenges year on year, however, little has been done in many municipalities to address the challenges in any meaningful way.

As a consequence, the Commission continues to receive service delivery complaints against various municipalities. The complaints currently before the Commission traverse many of the themes and issues in the complaints, pointing to possible systemic service delivery challenges within local municipalities in the province in violation of several socioeconomic rights such enshrined in the Bill of Rights of our Constitution.
In order to investigate these challenges at a systemic level, the Commission will be embarking on an inquiry on the state of service delivery within local municipalities in Mpumalanga.  The inquiry is scheduled to take place from 27 September 2021 to 1 October 2021 at the Ehlanzeni Disaster Management Centre in Mbombela.

The objectives of the inquiry are to, amongst others, assess the state of service delivery within local municipalities in Mpumalanga from a multi-stakeholder perspective and explore solutions to the identified challenges, with the view to ultimately making findings, recommendations and directives aimed at addressing the identified service delivery challenges.

As part of the inquiry, members of the public and civil society organisations are invited to make submissions to the Commission specifically regarding their experience of service delivery in their local municipalities. The submissions should include possible solutions to addressing service delivery challenges which negatively impact citizens’ fundamental human rights.

Written submissions must be delivered to the Commission by no later than Friday, 20 August 2021. Submissions must be delivered to the following addresses:

Physical Address: First Floor Allied Building, 34 Brown Street, Nelspruit, 1200  Or E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.  

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For further information or enquiries, please contact: SAHRC Mpumalanga Provincial Manager, Mr. E Mokonyama (This email address is being protected from spambots. You need JavaScript enabled to view it.; 073 585 5944).